Shipments that don't require a signature can be left in a safe place at the driver's discretion. Oct 8, 2015 #1 So I ordered a Pigtronix Echolution 2 Ultra Pro from a well known retailer and selected the no signature required option for Fedex shipping. We have a foyer area inside the house that they always put the package in. In this specific case a scan must be shown, even if resources are not available to deliver an item. Sometimes they will leave things on a porch or backdoor and you simply aren’t seeing it. I was home all day. Include the following points: 1. Signing up with FedEx’s Delivery Manager will also help make sure your package does not get stolen. Your local post office will be able to provide quicker, and better service. Talked to the carrier, and the supervisor for my zipcode, and they say it was left at my door, but it couldn't have been, as I was home at the time, and have dogs who hear anyone at the door. I live in an apartment complex that has lockers for packages. Anyone else had this happen? If it wasn't, then complain and they'll have to take care of it. Messages 1,119. Go. If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery. But I've been home, nobody has been here, and it was never delivered. UPS says package delivered but it's not here My last Sephora order should've been delivered today and according to my tracking it was delivered this morning at 11am. What to Do If You Receive a Late Package . Size and type of container or envelope you used, Identifying information such as your USPS Tracking number(s), the mailing date from your mailing receipt, or Click-N-Ship, Description of the contents such as what it is and the brand, model, color, or size, if applicable, Pictures that could help us recognize your item. Oct 18, 2013 10:33:18 PM. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing. USPS tracking says my package was delivered, but it wasn't. If you think your package or mail is lost or delayed, follow these steps to help us find your mail. If you receive a late package from the USPS, be sure to report it, advise the former postal service workers. Even when it was suspected that porch pirates stole the package, I filed a claim and both times USPS paid me. - posted in Lifestyle & Off Topic: Made an order from Amazon last week and used FSSS since I dropped Prime a few weeks ago. Sometimes they will leave things on a porch or backdoor and you simply aren’t seeing it. Department. I've never had issues with packages being stolen, so I'm not sure what happened? It does NOT mean it was actually delivered to your door. Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. Please contact hello@watchgang.com work out a process to get a replacement watch sent out. Still though I'm trying to figure to this day how a package can end on the other side of my state and was about to be delivered to some random person? I have actually filed two claims with the USPS when packages were verfified delivered but the customer says it was not. But they obviously did not deliver it TO ME. This could include the front porch, side door, back porch, or garage area. USPS delivery vehicles sometimes use GPS to update tracking and this can cause a premature “Delivered” to show up in your tracking page. USPS online says the package was delivered when it actually never was! Ask who delivered the package, and ask for the details of that day's delivery. My brother came down to check because he said the tracking had said "delivered" at approximately 2:15 pm. Called local PO following Monday (April 9) and was told that they'll inform the mail carrier about the missing package. Alert: USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. If it’s simply a USPS error, the package will usually be delivered the next business day. Your local post office will be able to provide quicker, and better service. We'll forward your request to your local Post Office™ facility to help locate any missing items. At this point, please reach out to us at hello@watchgang.com and we can go ahead and process a replacement. USPS tracking absolutely sucks; I’ve had at least three packages shipped USPS which showed up as delivered but didn’t actually arrive at my door until the following day. Tuesday the Blu-Ray package was out for delivery but I never got it. AGAIN, USPS tracking says parcel was delivered, but I didn't get it. In the case of FedEx SmartPost, where FedEx provides the package to USPS for the at-door delivery, the status says “delivered” when they have handed the item over to USPS. It was split into two shipments. Assure the customer you’re on it: “Let me see what I can do to help.” 3. So there is no harm in waiting around for a few days, given that you have taken some of the steps … Write a “Etsy Package Was Not Delivered” note and keep it handy. Emailed seller stating that USPS says package delivered but package wasn't there. If you haven't received your package yet and are wondering where it is, chances are that when you type that Delivery Confirmation number into the USPS website the only information you're going to see is that the package was scheduled for pick-up in your seller's local home town and if you're lucky you may be somewhat soothed by a second line declaring that the package was checked into your seller's local … I filed a claim with the official USPS customer service, which accomplished nothing. However, I checked all around my front porch, my mailbox and in the bushes and there was no package. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. When mail is lost or delayed, we want to find it. Postal Service®. If you still cannot locate the package, please wait 1 more business day. Ask for help: “I hope you don’t mind helping to locate this package.” 4. Well most of those packages that are delivered from any carrier are scanned and they're supposed to be scanned at the place of delivery. The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. This is a less frequent issue with FedEx, but the most important thing to do first is to check and make sure they didn’t leave it in a different spot than your normal carrier. If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: We’ll forward your request to your local Post Office to help locate any missing items. We recommend you wait another 2 business days as normally, your package will still arrive. My contention was that package was in care and custody of the post office and they should be responsible for keeping track of it. I came home today happily excited to receive my package, which by the way was not inexpensive - $135.00, and I'm barely sixteen (asked older family member to order it). We will also send you periodic updates about the search. At this point, please reach out to us at. On Wednesday, I was able to actually talk to the mail carrier who deliver mail on our neighborhood and she did remember putting a package (Priority Mail Envelop) on a mailbox but she couldn't guarantee that it was my mailbox. Make sure you contact your LOCAL post office, and not the USPS hotline. The other thing I do is go directly to the USPS website for tracking. Sometimes, a package will be marked as delivered by the USPS prematurely. It is also possible that your package or mail will not be recovered because it was not safe to forward. Note each possibility and how the customer can help (see below). 4.1 Dos; 4.2 Don’ts; 5 FAQs. If at this point your package still can’t be recovered, then it most likely lost or stolen. We appreciate your patience. If they don't have it, complain to them and make them do something about it. DOMESTIC U.S. - My tracking hasn’t updated in a long time. Thank the… Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current status. If they’re not able to help you at all then the package may have been stolen. I purchased a pair of Bose Sleepbuds II and it was supposed to be delivered on 12/5 but they never came. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). It was geotagged at the right location. Both are coming via USPS. and we will try our best to resolve things on our end. 3 What do you do when the package tracking status says delivered? If it’s still not there, contact your local USPS post office. 5.1 What to do when USPS delivers your parcel to the wrong address? I called the post office that did the delivering and they did a search and said the packaged was delivered to the correct address. If we find your package or mail, we will send it to the address you provided. I've had packages show as delivered through Etsy tracking, but showed something different when I tracked them directly through USPS. and we can go ahead and process a replacement. 5.3 Does USPS reimburse for the lost parcel? They lost my $1600 PC!!! Buyer claims there was never a notice and never received the package. USPS is used to these questions, and will generally provide helpful information. 4 What to do and not to do in case of international delivery? If you used a service with a money-back guarantee such as Priority Mail Express®, you may be able to request a refund. One customer found a package in her bushes a week after it had been delivered. The USPS tracking info says it was delivered, but I never got it. Whether you are sending it or receiving it, your mail is important to you and the U.S. Fedex says it was delivered but it wasn't - am I screwed? USPS says it was delivered and placed in a parcel box but they never left the key to the parcel box in my mailbox. It says they delivered it to my door about 35 minutes ago per the tracking. As the Postal Service has made changes that slowed down package delivery, many customers have been confused by the notifications they've received about where their important packages are. Then on the 18th, the tracking shows the parcel was out for delivery at about 8am. But I checked my mailbox at 11:30am, 1pm, 2pm, nothing there. 5.2 Can you keep the wrong package delivered to you? It’s always a good idea to check no matter what. Note that drivers may also use plastic bags to protect your package from the weather. Multiple packages that delivered later than 8 p.m. on the promised delivery day could land USPS in hot water with the e-commerce giant. I've recieved like 6 different packages in the past week. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Apologize: “I’m so sorry this happened.” 2. Informed Delivery® UsersInformed Delivery provides a digital preview of your incoming mail. Watch Gang utilizes a variety of shipping services. Before you begin your search, if your package or mail has tracking, check USPS Tracking ® to see its current status. She said … Make sure you contact your LOCAL post office, and not the USPS hotline. If your mail or package included insurance, you may be able to file an insurance claim. If it was delivered to the college, but not to you, go to the place where the college gets it and ask for it. USPS says "delivered." WTF?! Gold Supporting Member. It wasnt. If this is the case, please reach out to. If you’re absolutely sure it’s not there, contact Fedex immediately with your tracking number. There may be occasions where a mail item may be delayed in reaching its destination. Please use a desktop computer to submit your form. Can someone help me with this issue please? 1 of 2 Go to page. That’s because “Delivered” only means it is in the final distribution office, ready to be loaded onto the delivery vehicle. Thread starter sublimeaudio; Start date Oct 8, 2015; 1; 2; Next. I receive anywhere from 50-100 packages a year and that was the only time I've had that exact thing happen to me. (twice in two days?!) sublimeaudio. Ask who delivered the package, and ask for the details of that day's delivery. Post office doesn't have the package nor did they ever return it to sender (me). USPS says item was delivered, but it wasn't? I called them but they haven't done anything about it yet. The USPS is built upon a culture of lies, only it wasn't aimed at the general public but the next higher level of management. This is a less frequent issue with FedEx, but the most important thing to do first is to check and make sure they didn’t leave it in a different spot than your normal carrier. I'll still use USPS over any other service. If it’s still not there, contact your local USPS post office. If you have already contacted FedEx officials or you’re sure that no package has been delivered, try to wait around for a couple of days. USPS is used to these questions, and will generally provide helpful information. My package showed as an "attempted delivery, notice left." If this is the case, please reach out to hello@watchgang.com and we will try our best to resolve things on our end. If you’re absolutely sure it’s not there, contact Fedex immediately with your tracking number. Two days ago, my Hometown gift was marked as delivered at my mailbox, but it wasn't there. When we receive your Missing Mail search request, we will send you a confirmation email. Go to Tracking. For additional information, please visit Informed Delivery FAQs. I DID receive two other items on the same day, that I bought from other ebay sellers. If they’re not able to help you at all then the package may have been stolen. All customers get FREE Shipping on orders over $25 shipped by Amazon. I have a customer who says they didn't receive their package even tho USPS says it was delivered. Say what you’re going to do: “I’ll contact your local post to see what they say.” 6. 1-16 of over 1,000 results for "package not delivered but says delivered" Skip to main search results Eligible for Free Shipping. Please find the section below that is applicable to the shipment you are referring to. One was a Blu-Ray, the other was a CD & card game. Next Last. The mailman puts the package in a locker, and then puts the key in your mailbox. If your driver completed the delivery, then the package's tracking status or a delivery notice should indicate where your driver left the package. 5. If at this point your package still can’t be recovered, then it most likely lost or stolen. There may be occasions where a mail item may be delayed in reaching its destination. Often times in a situation like this, the package may have been marked delivered prematurely and will show up the following day. Free Shipping by Amazon. Please note, sometimes we cannot find missing mail items. Seller says call USPS local PO. I've gotten every one. contact USPS (by phone if you can) and make SURE it was delivered to the college. Here is what the delivery confirmation says - .Delivered, December 16, 2010, 11:56 am, GAYLORD, MI 49735 .Arrival at Post Office, December 16, 2010, 9:18 am, GAYLORD, MI 49735 .Processed through Sort Facility, December 14, 2010, 10:53 pm, GRAND RAPIDS, MI 49512 .Acceptance, December 14, 2010, 1:15 pm, THREE RIVERS, MI 49093 I'm not really worried or anythingbut just find it odd that it says … First be sure it hasn’t actually been delivered to your home, check around all the entrances, sometimes postal carriers try to protect your package by putting it someplace where it won’t be easily seen. Informed Delivery ® Users Informed Delivery provides a digital preview of your incoming mail. If the package is still nowhere to be found, it’s possible that it was erroneously marked as delivered by USPS. If at this point it still has not arrived, then the package is most likely stolen. 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