Close. the way that your regular mail delivery … Buyer said package not received, but USPS shows delivered. If you are still unable to locate it, there is an investigation process that you need to follow. I was also expecting my delivery but on tracking its mentioned they delivered with a signature which is not available to me. For example, a wedding cake that was ordered for the day of a wedding. eBay will then review the case and respond within 48 hours. This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. It could have been stolen too. box that’s too small for the package. It also might be worth stopping by the neighbors to see if they might have grabbed the package either by mistake or for safekeeping. I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). Good luck! He said he was not working on the day it was scanned, so he doesnt know what happened exactly. But it will sit on your profile until it ages off. She then sent me an email indicating that she had contacted me before and that she had not recieved the "other" package she had purchased from me. I know that it is but natural to assume the worst, but it may not be the case at all. Good luck. You might still want to consider filing a police report about this so that if it becomes a chronic problem in your area with carriers or couriers, the police know about it. CYA. It is used to DPS letters and flats. I have not received an order I placed on Feb 4th, shipping from US to Canada using Global Shipping Program. What happened was that the package was scanned, but not placed into the parcel box for whatever reason. Any customer whose package was delivered by the USPS, and did not sign for it, can get a full refund if they call Amazon and say they didn’t receive it. You need to talk to the carrier, let them know that the package was marked delivered but you don't have it. Strength in numbers! How to deal with dodgy ‘Item Not Received’ buyers on eBay. Ebay has access to things you and I are not privy to. Thank you for sharing. Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. My eBay packages are not being scanned at the Wilkes-Barre Pennsylvania post office so there’s no tracking information and my customers are writing me every day wondering what’s going on. I ordered a pair of timberlands off of ebay from a buyer in Georgia, I am in Winnipeg, MB, Canada. They have to contact the shipper. In addition to the excellent advice that @simba6 gave you, be sure to put that buyer's user name in your Blocked Buyer List. Even when a package is signed for, it is possible it was delivered to a wrong address and signed for at that address. Buyer said package not received, but USPS shows delivered. General Selling Questions. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). Give support, share information, and connect with fellow members. Before putting your detective skills to work, review the email correspondence you've received from eBay and PayPal to ensure the address is correct on both sites. Buyer said package not received, but USPS shows delivered. If you had, you may never have heard from her again. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Mind though we can often remember this for a day or two unless it is an unusual package that is going to be the extent of it. Try to know if someone attempted to deliver your product. Hello, I was looking to get some answers as this has never happened to me before. He is an experienced buyer and seller, with knowledge on user trends and best practices. I printed the label through PayPal so it was the address they had on file. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Before contacting them, items GetHuman4616618 may need: Order number, … I did my part, sent the item through Ebay shipping, I have the tracking showing it was delivered to her front door. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. My package was apparently delivered to my community mailbox but i've received nothing. Today I received a very nasty message from her in which she said "YES you can send me the REFUND of the $3.00 FOR THE ITEM, PLUS the $6.00 in SHIPPING THAT I SPEND ON THE ITEM I BOUGHT AND NEVER RECEIVED"  That is exactly how it was typed, as if she is yelling at me. The law and Amazon’s TOS are not on your side. It was a costly stuff if 200 pounds from online store. Amazon Order Delivered But Not Received. Can you guide how you received your parcel? Community Member 11-09-2017. I received a notice that a buyer had not received her purchace. (1) Since you fortunately have tracking proving delivery, no, you are not responsible for this in any way nor is eBay. eBay sellers are discussing the appropriateness of eBay's recommendations to buyers concerning packages that show as delivered but were not received. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. (2) When that package gets back to you, contact the buyer. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). The fact that the tracking says a package has been delivered is fairly meaningless if in reality you were out and the delivery driver couldn't be bothered to take the package back to the depot, so they just faked a signature and dumped the package somewhere, or delivered to completely the wrong address anyway. But that would be on you to puchase. Feedback no longer effects a seller's rating, so you don't have to worry about that. eBay will then share the details of your request with the seller, including whether you're seeking a refund or a replacement item, at which point the seller has three days to respond. 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